Want the answers to questions about the iPhone? You'll find questions and answers here.
Apple have made my warranty void as they say my iphone has a small chip on the rear of the phone this chip is so small the shop assistant at the O2 store could not see it when it was sent to Apple and marked my receipt iphone in good order. The problem with the phone is it will not charge it seems this is a common fault but usually happens outside the 12 month guarantee period. What can I do?
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If you have an Apple Store near you, you can make an appointment at the Genius Bar and plead your case in person. Other than that, there's nothing you can do other than to pay Apple's out-of-warranty replacement charge or send the iPhone to an unauthorized service shop. If the iPhone shows damage, Apple can void the warranty even though you might think the damage insufficient to cause a failure. The technician who examined the iPhone may well have spotted more significant damage that just a "small chip"; we here have no way to know.
What an O2 sales rep thinks will carry absolutely no weight with Apple in such matters.
Sorry to hear your defeatist attitude, this phone has never been physically damaged in any way, if Apple had found any other damage why would they not state it and before you tell me Apple are above such behavior only 2 weeks ago the Genius bar told my son his iphone had water damage he knew it had never been near water and by swapping his sim card with a friend on the same network he discovered it was a sim fault and it now works perfectly having been given a replacement sim from Orange.
I have a warranty and Apple have a legal obligation to honour it in the UK we have the Trading Standards Office and our small claims courts are not impressed by giant organizations who take advantage of their customers.
So take Apple to court. They are probably looking for some light relief after the Samsung case.
"Sorry to hear your defeatist attitude,"
Your question has been answered, and it's up to you to decide what to do.
"I have a warranty and Apple have a legal obligation to honour it in the UK we have the Trading Standards Office and our small claims courts are not impressed by giant organizations who take advantage of their customers."
Again, Del, you seem to have all of the answers, and it's strange that you decided to post a question when you have all of the answers.