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Fix for iPhone 5 Bluetooth audio loss disconnect

2012-11-02 19:23:10Reply this question Reply Topic
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Fix for iPhone 5 Bluetooth audio loss disconnect

I recently upgraded from an iPhone 4s to an iPhone 5.  I have a Motorola HX550 Bluetooth Headset which worked flawlessly with the iPhone 4s.  However, since upgrading to the iPhone 5, I frequently lose audio when in the middle of a call.  I am not certain whether it is a full disconnect or just an audio loss.  The person on the other end reports still being able to hear me, however, I suppose they could hear me speaking over another source even if bluetooth disconnected. The loss of audio is always preceded by a quick shrill noise, so I can easily tell when it happens.  All I have to do to fix the problem is to select Audio Source on the call screen, temporarily switch audio back to the iPhone, and then switch back to the headset, and then it starts working again.

 

Is is important to note that I am not the only one experiencing this issue:

 

This is a link to someone using the Motorola H19txt headset experiencing the same issue

https://forums.motorola.com/posts/94ac15ad7c

 

If you go to the Plantronics website and look at the "Ratings and Reviews" on the Voyager Legend you will see the same issue reported:

 

http://www.plantronics.com/us/product/voyager-legend (next paragraph is taken from the review since there is no direct link to the review.

 

Really nice Headset unless you own an Iphone 5. I own several Plantronics headsets and have always loved the quality/ performance. This headset seems not to be compatible with the new Iphone 5. In the middle of a conversation it will lose all incoming audio. This leaves you trying to switch audio sources really fast in order not to lose your phone call. Ive tried 3 legend headsets and they all do the same thing. Hopefully this gets fixed soon because the headset is really nice

 

Since this issue appears to affect multiple headsets from multiple vendors, I think it is fair to conclude that it is an issue with the iPhone5 bluetooth itself.

 

I am posting this as a new discussion as I don't see any other posts specific to this iPhone 5 Bluetooth issue.  I would have reported this as a problem to Apple, but don't seem to be able to find a way to do this on the web.  Hopefully they are already aware, but if not, maybe they will see i here.

 

If anyone else has experienced this issue, or has recommendations on how to prevent this from happening, I would appreciate your feedback / additions to this post.


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2012-11-02 19:23:10

Fix for iPhone 5 Bluetooth audio loss disconnect

Here's a link to another thread involving similar problems with iPhone5 and in-car bluetooth.  Symptoms sound similar to yours.

 

https://discussions.apple.com/message/20040183?ac_cid=tw123456#20040183


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2012-11-02 19:23:10

Fix for iPhone 5 Bluetooth audio loss disconnect

I am having the exact same issue with the Motorola Elite Sliver and the iPhone 5.  This headest worked flawlessly with my iPhone 4S and is now unuseable due to this issue.  I went to my local Apple store and described the issue to a Genius, who naturally, told me they had not heard of this problem and offered to swap my phone for a new one, which of course has the same problem.

 

The Genius also suggeste dtha tthe isseu was with the headset, and that I should contact Motorola for a firmware update.


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2012-11-02 19:23:10

Fix for iPhone 5 Bluetooth audio loss disconnect

Hello, yes I am having the same problem too. I purchased the Motorola HX550 for my new iPhone 5. I thought it was a problem with Motorola, so I contacted them and they said they have no idea of what is going on and they said it was either the headset, or the phone. They aren't sure. But they would be sure to tag the report in case anybody else is having the same problem..

So I returned my Motorola headset for an exact replacement, and that headset is doing exactly the same thing as described above as we'll. Sometimes when mine loses audio, it makes a loud shriek sound in the sound continues sustained, very annoying!

Come on Apple, let's get this fixed! This issue is happening with a lot of other bluetooth units as well.


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