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iPhone 5c has colored lines on right half of touch screen display and touch screen also unresponsive on right side

2014-01-08 17:37:01Reply this question Reply Topic
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iPhone 5c has colored lines on right half of touch screen display and touch screen also unresponsive

What should I do if my iPhone 5c has colored lines on the right half of the touch screen display, and the touch screen is also unresponsive on the right side?

 

This just happened spontaneously. I cannot unlock my phone because one of the numbers in my passcode is on the unresponsive portion of the screen. The lines resemble those when a monitor isn't fully connected to a computer.


Answer
2014-01-08 17:37:01

iPhone 5c has colored lines on right half of touch screen display and touch screen also unresponsive

Hi MamboMami,

 

Thanks for visiting Apple Support Communities.

 

If you are seeing colored lines on your iPhone display, I recommend first resetting it:

Resetting your device

Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

You can find the full article with these steps here:

iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430

 

If the lines are still there after you reset the iPhone, I recommend that you back it up and restore it using iTunes:

iOS: How to back up and restore your content

http://support.apple.com/kb/HT1766

 

iTunes: Restoring iOS software

http://support.apple.com/kb/HT1414

 

Best,

 

Jeremy


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