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I did a update to 6.1.2 and phone turned off and went into recovery mode and all that comes up on my phones screen is a image telling me to connect my usb cable to Itunes. I did that and it says I need to restore my phone first since my phone went into recovery mode.
I have done that 3 times and I am currently on my 3rd try and the it tells me I have 45 min til update downloads.
The first two times after the download finished the phone still did not turn on and the same usb image was still there on the home screen.
In Itunes a window came up prompting me to restore phone which I had just done
Why does it keep asking me to restore? Any tips to getting this restore to finally work and get my phone to turn back on.
Have you been able to fix your phone??? I have a friend with the same problem!
I had the same problem. I
- First, I followed the steps indicated in http://http://support.apple.com/kb/HT1808 This did not solved the problem because iTunes will not ask fot the phone to restore.
- Then I called Apple. Customer Service told me use connect the cable on another USB port in the computer and told that each UBS have different fuctions.
As soon as used another USB port, I was able to restore the phone.
Hope this help.
Put it into DFU Mode then iTunes will prompt for a restore/
DFU Mode Steps.
Hold the power buttton for 3 secs Continue holding the power button then also hold the home button (15 secs) Release the power button and continue to hold the home button 10 secs Restore and Enjoy
After this the phone should prompt for the iTunes connection.
Best of Luck
I did fix it but I had to do a restore and last backup I had done was 4 months ago so I lost all my numbers and photos since Oct 2012. I did not do a backup recently and when I tried to do one prior to updating the phone I got a prompt that it was unable to be saved on my computer. I bypassed that and just did the update on my phone and after 3 or 4 errors my phone shut off and went into recovery mode. Really uncool for a simple update to screw up my phone and cause me to lose all my numbers.
Yes I found that info out about the USB cables after my phone had already gone into recovery mode
Thanks Jason. I did find out that info and was able to restore but didnt know that my phone would go into recovery mode just from updating to 6.1.2. and I did not do a recent backup so I lost all my phone numbers and photos since OCt 2012 .. very upsetting