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iPhone 5 Blue Screen and Restarting Issue

2014-01-29 00:19:03Reply this question Reply Topic
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iPhone 5 Blue Screen and Restarting Issue

I have an iPhone 5 and am running iOS 7.0.04.  Just a few days ago my phone has had the following issues:

 

1)  Phone randomly restarts

2)  While using the phone, system will crash and the result is the Blue Screen of death.  Only way to get out of this crash is to do a manual restart

3) While using phone, screen will start flickering, lines will appear on screen and I will either get a Blue Screen or a White Screen.

 

I have done the following to date:

1) Backed up Phone and synced/restored from my Computer

2) Erased all settings and restored from iCloud Backup

 

My phone is out of warranty and I think if I take it back to the Apple Store they will tell me I'm SOL.

 

Just wanted to know if people think this is a Hardware or Software issue.


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2014-01-29 00:19:03

iPhone 5 Blue Screen and Restarting Issue

Anyone have this same issue?


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2014-01-29 00:19:03

iPhone 5 Blue Screen and Restarting Issue

There is one more step to try: restore as a NEW device (not from a backup). If the problem is solved, that means your backup has some sort of corruption in it. If the problem continues, you need to make an appointment at the Genius Bar.


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2014-01-29 00:19:03

iPhone 5 Blue Screen and Restarting Issue

Actually, I had a similar problem with my iPhone 5S when I first bought it back in September. The problem though was directly related to issues with the Apple iWorks apps, Pages, Keynote and Numbers. Using those apps under certain circumstances would cause the phone to suddenly revert to the blue screen of death and then restart on it's own.

 

It scared the crap out of me when it happened the first few times but I came here to the forum and started searching and discovered that other users were having the identical issue. I honestly can't remember what the final fix was, but I'm pretty sure that the problem ended when iOS 7.0.2 came out.

 

That's not exactly what you are experiencing but it is similar and it turns out that it did appear to be a software issue. Anyway, you may think it's random, but take special note of what you are doing the next couple of time it happens and you may find that there is some connection to something else that is going on with the phone.


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2014-01-29 00:19:03

iPhone 5 Blue Screen and Restarting Issue

Thanks for the replies.  I don't have any iWork apps installed on my phone.  I'm thiking I may need to restore the phone as a new device. I already setup an appointment at the Genius Bar for this Friday and will report back their findings.


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2014-01-29 00:19:03

iPhone 5 Blue Screen and Restarting Issue

Hi! I have exactly the same problem, jackhandy234. I only just experienced it a few days ago as well. I own an iPhone5 with 7.0.4 running on it. I only experienced this after updating it to the current OS.

 

I've already restored my phone as a NEW device twice, and it seems like it is not a software problem. Could it be an issue with the battery? Because admittedly, I have been charging my phone quite a lot.

 

I am still puzzled if this is a software or a hardware issue, so I know where to take off from here. I have no official Apple service center in my country and I wouldn't want to have my unit shipped to HK just yet since it will take about 2-3 months.


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2014-01-29 00:19:03

iPhone 5 Blue Screen and Restarting Issue

Hi!

Im actually having the same problem. I already restarted and i thought that the problemas was fixed but a little while ago the blue screen came out again.. What did they tell you ?


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