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iPhone 5s Fingerprint Scanner not working

2013-09-26 03:05:16Reply this question Reply Topic
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iPhone 5s Fingerprint Scanner not working

Ok so I took this thing out of the box and setup my fingerprint.  I than restored my new phone from my iTunes backup and updated to the new software.  I deleted my old fingerprint and tried to add a new one and now it doesn't scan any more.  I tried resetting the phone and still nothing.  Any ideas if this is just a software issue or did my sensor die already... So frustrating...


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2013-09-26 03:05:16

iPhone 5s Fingerprint Scanner not working

Were you able to successfully add the new print? If so, does it say "Try Again" when you try to use the print?


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2013-09-26 03:05:16

iPhone 5s Fingerprint Scanner not working

Which one of these best describes your technique for unlocking the device with Touch ID?

 

Tap Home Button + Tap & Hold Home button Tap Home Button + Touch & Rest on Home Button

 

*Hint; Only one of those is the correct way.


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2013-09-26 03:05:16

iPhone 5s Fingerprint Scanner not working

I was able to when I did the initial setup.  I updated to ios 7.0.1 and it doesn't work at all any more. It says to tap and nothing registers, just the same white screen.


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2013-09-26 03:05:16

iPhone 5s Fingerprint Scanner not working

OK, you may need to have the device evaluated at the Apple Store Genius Bar.

 

http://www.apple.com/retail/locator/


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2013-09-26 03:05:16

iPhone 5s Fingerprint Scanner not working

I believe this issue is due to 7.0.1.  I never got to setup my fingerprint scanner at all.  It now just goes immediately to the Failed Screen.  Does Apple even QA their releases?


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