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My sons iPhone 5 was apparently hacked into now he is unable to unlock his screen to restore his phone apple store says they can't do anything about it I find it hard to believe I paid $499 for a phone that we cannot use
Someone took his phone from him and hacked it?
If this is the case, then Apple will not help.
Did he put it in recovery mode?
iOS: Unable to update or restore - Support - Apple
No one took his phone all of a sudden the lock screen doesn't take his pass code when he went to the apple store they told him that his phone is no longer in his name it's a different Apple ID and pass code and they can't tell him what name and pass code because of security reasons how does that happen he has had his iPhone 5 for a year already and all of a sudden it's not his Apple ID and pass code on his phone so frustrated
Jailbreaking an iPhone, and then attempting to restore, will always lead to Big Tears. If you take your iPhone to an Apple store, the Genius will verify this. Ah, it already did.