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Touchscreen not working after upgrade iPhone 5

2013-02-28 09:23:02Reply this question Reply Topic
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Touchscreen not working after upgrade iPhone 5

Hi all,

 

i upgrade my phone to the latest software upgrade last night and no the touchscreen wont work. Everything else works fine as i can connect it to a computer and back it up, emails, texts and calls still coming through. I just cant do anything with the phone as toyuchscreen wont allow me to unlock it.

 

i have tried Restart, Reset and Restore. Still nothing.

 

Any ideas?


Answer
2013-02-28 09:23:02

Touchscreen not working after upgrade iPhone 5

Restore as new.  If the problem continues, take the device to Apple for evaluation and possible replacement.


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Answer
2013-02-28 09:23:02

Touchscreen not working after upgrade iPhone 5

i restored and then used the back up. How do i restor as new? do i trhen once the phone is wiped and new, then use the back up? or can i not use the back up?


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Answer
2013-02-28 09:23:02

Touchscreen not working after upgrade iPhone 5

Restoring iOS Software

 

Do not restore the backup.  If the issue is with the backup or a setting in the backup, restoring it will merely re-introduce the problem.


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